The coffee shop has garnered an impressive average rating of 4.3 out of 5, reflecting its commitment to quality and customer satisfaction. From the moment customers walk through the door, they are greeted with the rich aroma of freshly ground coffee beans and the friendly smiles of the staff. The menu boasts an array of coffee selections, including classic espressos, lattes, cappuccinos, and seasonal favorites.
In addition to its exceptional coffee, Beans & Brews Coffeehouse also offers a delectable assortment of pastries and light bites. Customers can pair their favorite brew with a flaky croissant, a buttery scone, or a scrumptious muffin for a delightful snack or quick breakfast on the go. The shop’s warm and inviting ambiance makes it an ideal spot to catch up with friends, hold casual meetings, or simply unwind with a good book.
The coffeehouse’s dedication to providing stellar service and top-notch beverages has made it a beloved establishment in the community. Whether one is in need of a morning caffeine fix, an afternoon treat, or a cozy place to relax, Beans & Brews Coffeehouse delivers on all fronts. For those looking for a welcoming environment and a superb cup of coffee in West Valley City, this coffee shop is a must-visit destination.
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CALL: +1 801-968-1104
Address: 3069 S 5600 W, West Valley City, UT 84120
Opening Hours of Beans & Brews Coffeehouse
Monday:5:30AM-9PMTuesday:5:30AM-9PMWednesday:5:30AM-9PMThursday:5:30AM-9PMFriday:5:30AM-10PMSaturday:6:30AM-10PMSunday:6AM-9PM
Beans & Brews Coffeehouse Reviews and Opinions
I visited Beans & Brews Coffeehouse, and my experience was mixed. The coffee and drinks were of good quality, but unfortunately, I found the customer service lacking. The staff seemed to struggle with their responsibilities and made several mistakes with my orders. One instance that stood out was when I had to wait for 10 minutes, only to find out that my drinks had been thrown away. Unfortunately, the communication with the staff was also problematic, as their voices were barely audible over the background music.
Furthermore, the management’s response to my concerns was disappointing. When I raised my issues with the owner, I had hoped for a more proactive and sincere approach to address the situation. However, I felt that the attempt at resolution was inadequate, as the focus was on offering free items rather than acknowledging and rectifying the errors made.
On the other hand, I also came across a positive review from a customer who expressed their love for the location. They highlighted the exceptional customer service and quick service, emphasizing their fondness for the drinks offered at this particular Beans & Brews outlet.
Regrettably, my personal encounters were consistent with another negative review outlining the lack of attentiveness and gratitude from the baristas. It was disheartening to note the apparent disinterest in providing a welcoming atmosphere for customers, with mistakes in orders being an additional issue.
Lastly, the discrepancy in the food menu was also a drawback, as the website indicated a broader selection while the actual offerings were limited to a few items.
While the coffee and drinks at Beans & Brews Coffeehouse were commendable, my overall experience was marred by subpar customer service, errors in orders, and limited food options. The inconsistent quality of service and the poor handling of customer concerns prevent me from recommending this location.
