Biggby Coffee Reviews And Opinions

Biggby Coffee is a popular coffee shop located at 1515 S Byrne Rd #100, Toledo, OH 43614. The shop offers a welcoming and cozy atmosphere for its customers to enjoy their favorite coffee beverages. Customers can also contact the shop by calling +1 419-380-9730 for any inquiries or to place an order.

The coffee shop operates during convenient hours for its customers, opening from 6 AM to 8 PM from Monday to Saturday and from 7 AM to 8 PM on Sundays. This schedule allows both early birds and late owls to get their caffeine fix throughout the week.

Biggby Coffee has received an average rating of 3.8 out of 5, indicating a generally positive reception from customers. This rating showcases the shop’s ability to meet the expectations of its patrons and provide a satisfying coffee experience. Consistency in quality and service is key to maintaining this level of customer satisfaction.

The menu at Biggby Coffee features a wide variety of coffee options, including classic favorites like cappuccinos, lattes, and espressos, as well as specialty drinks such as flavored macchiatos and seasonal offerings. In addition to coffee, the shop also offers an assortment of teas, smoothies, and delicious baked goods to complement the beverages.

The staff at Biggby Coffee is known for being friendly and attentive, providing excellent customer service. Their approachable demeanor creates a welcoming environment for customers to relax and enjoy their drinks, whether they are grabbing a quick coffee on the go or staying to socialize with friends.

With its prime location, convenient operating hours, and varied menu offerings, Biggby Coffee continues to be a beloved destination for coffee enthusiasts in the Toledo area.

Biggby Coffee Reviews and Opinions

I visited Biggby Coffee multiple times and unfortunately, each experience left me dissatisfied. The wait time for my coffee was unacceptable, sometimes taking up to ten minutes even when the store was not busy. Furthermore, the location seemed understaffed, posing safety and service issues. The lack of urgency and assistance from the management was evident and concerning. While the staff were generally kind, I observed instances of unprofessional behavior, such as a barista’s reaction to my specific order.

During one visit, the customer area was poorly lit, and my latte was made with regular milk instead of oat milk, despite my request. These issues indicate a lack of attention to detail and customer satisfaction. On another occasion, I received the wrong order and was met with unsatisfactory customer service when attempting to rectify the situation. These recurring incidents led to my decision to cease visiting any Biggby locations moving forward.

Moreover, the quality of the products at this particular Biggby Coffee was disappointing. I was dismayed to find out that flavored and fresh coffee options had been discontinued, and my purchase of stale coffee and a poorly prepared bagel further contributed to my negative experiences. The decline in product quality reflects poorly on the establishment.

The drive-thru experience was no better, with consistently long wait times, incorrect orders, poorly-made drinks, and subpar customer service. These occurrences indicate severe management and operational issues.

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Furthermore, the lack of cleanliness in the early morning, with overflowing trash cans and unhygienic food preparation areas, was a major turn-off. These sanitation issues are unacceptable and reflect poorly on the business.

Overall, my repeated visits to this Biggby Coffee left me with a sense of disappointment and frustration. The combination of poor service, quality issues, and cleanliness concerns has led me to permanently discontinue my patronage of this establishment.

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