BIGGBY COFFEE Drive-Thru Reviews And Opinions

BIGGBY COFFEE Drive-Thru is a popular coffee shop located at 29223 Plymouth Rd, Livonia, MI 48150, United States. This bustling coffee spot has garnered an impressive average rating of 4.4 out of 5, catering to a diverse clientele with its array of delectable coffee options and delightful ambiance.

The convenience of a drive-thru sets this establishment apart, allowing customers to savor their favorite beverages on the go. The drive-thru facility ensures that patrons can swiftly and conveniently procure their coffee fix without having to leave the comfort of their vehicles.

The business operates throughout the week, with operating hours from 6AM to 8PM from Monday to Saturday, and from 7AM to 8PM on Sundays. This consistent schedule enables patrons to enjoy their favorite brews at their convenience, whether it’s a morning pick-me-up or an evening treat.

BIGGBY COFFEE Drive-Thru boasts a comprehensive menu featuring an assortment of hot and cold beverages, including flavored lattes, cappuccinos, and iced coffees. Customers with varied preferences can find something to suit their tastes, whether they prefer classic espresso-based drinks or trendy flavored concoctions.

The welcoming atmosphere at BIGGBY COFFEE Drive-Thru presents an inviting space for patrons to relax, catch up with friends, or simply unwind with a steaming cup of coffee. With its friendly staff and cozy ambiance, this coffee shop provides a warm and inviting environment for customers to savor their favorite beverages.

From its convenient drive-thru service to its flavorful array of coffee offerings, BIGGBY COFFEE Drive-Thru has cemented its status as a go-to destination for coffee enthusiasts in Livonia, Michigan. Whether seeking a quick caffeine fix or a leisurely coffee break, patrons can rely on this establishment to deliver quality beverages and exceptional service.

BIGGBY COFFEE Drive-Thru Reviews and Opinions

Based on the visitor reviews, BIGGBY COFFEE Drive-Thru seems to have a mixed reputation among customers. The overall sentiment is a combination of positive and negative experiences.

On the positive side, the coffee was highly praised for its great taste, with specific mentions of the golden drink and the mint mocha being appreciated. The staff members were generally described as nice and efficient, with specific recognition given to a barista named Joe, and another staff member named Roman, who were both singled out for their exceptional customer service and kindness. The cleanliness of the establishment was also noted, along with some comfortable seating options and a meeting room, contributing to a pleasant atmosphere for visitors.

Conversely, there were several complaints that affected the overall experience at the coffee shop. A recurring issue seemed to be the inconsistency in the quality of the drinks, with some customers expressing dissatisfaction over watered-down beverages or poorly prepared espresso drinks. Additionally, concerns were raised about the lack of organization in the curbside service, particularly with orders not being clearly assigned to customers, leading to confusion and frustration.

Regarding the food offerings, there were criticisms of the kitchen’s capabilities, as well as hygienic practices behind the counter. Complaints included the lack of proper cooking facilities and unsatisfactory food quality, such as mushy bagels and lukewarm items. One visitor specifically mentioned feeling disappointed by witnessing unhygienic handling of cups and money by the cashier, which understandably impacted their overall impression of the establishment.

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While there are clearly areas for improvement highlighted in the reviews, such as consistency in drink quality, organizational issues, and hygiene standards, the coffee shop also received praise for its flavorful beverages, clean environment, and standout customer service from specific staff members. These positive aspects should be further emphasized and maintained, while addressing the negative feedback through appropriate training and operational adjustments.

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