Dunkin’ Reviews And Opinions

Dunkin’ is a well-established coffee shop located at 100 Mulberry St, Scranton, PA 18503. With its convenient location and inviting atmosphere, it has become a popular spot for coffee enthusiasts in the area. Operating from 5 AM to 9 PM every day of the week, Dunkin’ offers early morning pick-me-ups and late-night caffeine fixes.

The coffee shop prides itself on providing a diverse menu featuring a wide array of coffee options, including espresso, cappuccino, and lattes, catering to various taste preferences. Customers can also indulge in a selection of delicious baked goods, such as donuts, muffins, and bagels, making it a perfect stop for a quick breakfast or snack.

Dunkin’ has garnered a strong reputation among its patrons, evident from its average rating of 4.1 out of 5. This reflects the consistent quality and service that customers have come to expect from the establishment. The dedicated staff strives to deliver a pleasant and efficient experience for every visitor, ensuring that they leave satisfied and eager to return.

In addition to its delightful offerings, Dunkin’ provides a comfortable and welcoming environment for guests to relax or catch up with friends. The spacious seating area and free Wi-Fi make it an ideal setting for both social gatherings and productivity, attracting a diverse clientele.

Those seeking convenience will appreciate the readily available parking and accessible location of Dunkin’. Whether on the way to work, running errands, or simply in need of a coffee fix, this coffee shop caters to the needs of its busy, on-the-go customers.

With its commitment to quality, friendly service, and inviting ambiance, Dunkin’ continues to be a go-to destination for coffee lovers in Scranton, PA.

Dunkin’ Reviews and Opinions

I have to say, my recent experience at Dunkin’ was extremely disappointing. I sat at the drive-thru ordering machine for 5-10 minutes without any response from the staff. When I finally reached the window, the employee displayed an attitude and was unreasonably rude, which left me shocked and appalled. The disrespectful behavior exhibited by the employee was completely unacceptable. Disgraceful behavior!!!!!

Additionally, my order was incorrect, as I received a double sausage bagel sandwich with only one sausage. This careless mistake reflects poorly on the establishment’s attention to detail and quality control.

The issues extend beyond my personal experience, as evidenced by another customer’s complaint about receiving a frozen bagel and old donuts. These issues with food quality further diminish the reputation of the establishment.

Moreover, the interaction with an employee named Chelsea was extremely unpleasant. Her hostility, lack of respect, and use of profanity during a customer service interaction is inexcusable. It’s concerning that a supervisor had to intervene due to her previous conduct. Management should take immediate action to address such a toxic presence within their team.

It’s disheartening to see these negative experiences, especially considering the challenges faced by the downtown location. While there are reported issues with locking doors and questionable patrons, it is clear that the customer service and food quality problems are substantial barriers to a positive customer experience.

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The fact that Dunkin’ has an average rating of 4.1 out of 5 makes these negative experiences even more disappointing. It’s evident that improvements are necessary to maintain the reputation and customer satisfaction levels of this establishment.

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