The ambiance of Dunkin’ is inviting and cozy, making it a great spot for a quick coffee break or a leisurely chat with friends. The shop offers both indoor and outdoor seating, providing customers with options based on their preference and the weather. The interior is decorated with a modern yet comfortable feel, creating a relaxed atmosphere for patrons to enjoy their visit.
The menu at Dunkin’ features a variety of coffee options including espressos, lattes, and iced coffees, catering to different taste preferences. In addition to their coffee offerings, the shop also serves a selection of breakfast sandwiches, bagels, and pastries, providing customers with a range of choices for a quick meal on the go.
With an average rating of 3.8 out of 5, Dunkin’ has garnered a loyal customer base who appreciates the quality of the products and the friendly service provided by the staff. While some customers have praised the quick service and consistency of the coffee, others have highlighted the convenient location and ample parking available at Rite Aid Plaza.
Overall, Dunkin’ is a well-liked coffee shop in the Utica area, offering a convenient location, a wide selection of coffee and food items, and a welcoming ambiance for customers to enjoy their favorite beverages and snacks.
GET DIRECTIONS NOW
CALL: +1 315-724-7402
Address: Rite Aid Plaza, 1133 Mohawk St, Utica, NY 13501
Opening Hours of Dunkin’
Sunday:5AM-8PMMonday:4AM-8PMTuesday:4AM-8PMWednesday:4AM-8PMThursday:4AM-8PMFriday:4AM-8PMSaturday:5AM-8PM
Dunkin’ Reviews and Opinions
I analyzed the visitor reviews of Dunkin’ coffee shop, and it seems that the sentiment towards this location is mainly negative. The reviews point out several recurring issues, including staff incompetency, order mistakes, and poor customer service.
Based on multiple reviews, it’s clear that there are concerns about the staff’s lack of expertise and professionalism. The workers were reported to be making drinks incorrectly, leading to dissatisfaction among customers. One review specifically mentioned that the worker didn’t know what she was doing, which resulted in numerous wrong drink orders. These instances heavily impacted the overall experience and led to frustration among patrons.
Furthermore, there are complaints about the portion sizes not meeting expectations. A customer expressed dissatisfaction with the quantity they received for a medium latte, stating that it didn’t even fill a small cup. Additionally, when they requested their cup to be filled, their request was refused. This highlights a significant issue with consistency in service and product quality, which is crucial for customer satisfaction.
Another critical point raised by various reviewers is the unprofessional behavior of the staff. There are mentions of rude and unhelpful employees, as well as a general lack of attention to customers. The negative encounters faced by patrons have left a lasting impression, contributing to an overall unsatisfactory experience.
On the other hand, amidst the negative feedback, there was one positive review praising the early morning crew’s hard work and friendly nature. The mention of struggling during peak hours due to limited staffing indicates the potential underlying issues that may be contributing to the negative experiences reported by other customers.
The sentiment analysis of Dunkin’ coffee shop based on visitor reviews portrays a predominantly negative perception of the location. Issues such as staff incompetence, order inaccuracies, poor customer service, and inconsistency in product quality have significantly impacted the overall satisfaction of patrons. While positive aspects were highlighted in one review, the prevailing negative feedback suggests that improvements are necessary to enhance the customer experience and regain trust and loyalty.
