The coffee shop has garnered an average rating of 4 out of 5, indicating a strong satisfaction level among its customers. This favorable rating speaks to the quality and service provided at Dunkin’. The pleasant atmosphere and well-crafted drinks have contributed to its positive reputation in the community.
With a wide range of coffee and tea options, Dunkin’ caters to diverse tastes and preferences. Their menu includes a variety of hot and iced beverages, providing customers with ample choices. Additionally, they offer a selection of pastries and snacks, making it a one-stop destination for a quick bite alongside a satisfying cup of coffee.
The Cedar Rapids location provides convenient operating hours, opening early in the morning to accommodate the needs of early risers. This accessibility ensures that patrons can rely on Dunkin’ for their daily caffeine fix, no matter the time of day.
The staff at Dunkin’ are known for their friendly and efficient service, contributing to the overall positive experience for customers. Their attentiveness and dedication to customer satisfaction have left a lasting impression on many visitors, further enhancing the appeal of the coffee shop.
Dunkin’ has established itself as a go-to spot for high-quality coffee and exceptional service in Cedar Rapids. Its consistently strong rating reflects the satisfaction of its customer base, while its inviting atmosphere and diverse menu options continue to attract coffee enthusiasts from the area and beyond.
GET DIRECTIONS NOW
CALL: +1 319-390-3655
Address: 1640 Edgewood Rd SW, Cedar Rapids, IA 52404
Opening Hours of Dunkin’
Monday:4:30AM-7PMTuesday:4:30AM-7PMWednesday:4:30AM-7PMThursday:4:30AM-7PMFriday:4:30AM-7PMSaturday:4:30AM-7PMSunday:4:30AM-7PM
Dunkin’ Reviews and Opinions
I analyzed a few visitor reviews for the Dunkin’ coffee shop, and it seems that the sentiment is quite varied.
The first review was quite negative, expressing disappointment in the service and product quality. The customer mentioned being told conflicting information about available donuts and found the ones purchased to be unappetizing. The overall experience was so unsatisfactory that the individual does not recommend the place and does not intend to return.
The second review also shared an unpleasant encounter, this time with an employee named Chase. They were dissatisfied with the service received at the drive-thru, feeling disrespected and having their morning ruined. The customer clearly expressed frustration and advised against working there if one is not willing to do the job properly.
In contrast, the subsequent review was more positive. The customer highlighted a good experience using the drive-thru and mobile app, mentioning that the order was fresh and hot, and they were greeted with a smile. They were satisfied with the service and the short wait time.
The final review noted fast service, correct drink orders, fair prices, and friendly staff. The customer expressed visiting the coffee shop almost daily, indicating consistent satisfaction with their experiences.
It appears that the sentiments towards this Dunkin’ coffee shop are mixed, with some customers experiencing dissatisfaction in the service and product quality, while others have had positive experiences with efficient service, correctness of orders, and friendly staff. The negative experiences seem to highlight issues with customer service and product availability, which should be addressed to improve customer satisfaction.
