The coffee shop offers a wide range of hot and cold drinks, including espresso, cappuccino, latte, and seasonal specials. In addition to its coffee selection, Starbucks provides various tea options and refreshing beverages such as iced tea and frappuccinos. Customers appreciate the diverse menu, catering to different preferences and tastes.
The ambiance of the coffee shop is cozy and welcoming, with comfortable seating arrangements and a relaxed atmosphere. It serves as a popular spot for individuals to socialize, study, or simply enjoy a quiet moment. Many patrons find the environment conducive for both work and leisure, making it a go-to destination for a quality cup of coffee.
In terms of customer satisfaction, Starbucks achieves an average rating of 4.2 out of 5. This positive feedback reflects the consistency in the quality of its products and the overall experience provided to customers. The staff members are known for their friendly and attentive service, contributing to the favorable reviews the shop receives.
With its convenient location and well-maintained premises, Starbucks stands out as a go-to destination for coffee enthusiasts in Augusta. Whether it’s a quick morning pick-me-up or a leisurely afternoon coffee break, the coffee shop offers a satisfying experience for all visitors.
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CALL: +1 706-733-4710
Address: 3422 Wrightsboro Rd, Augusta, GA 30909
Opening Hours of Starbucks
Monday:6AM-8PMTuesday:6AM-8PMWednesday:6AM-8PMThursday:6AM-8PMFriday:6AM-8PMSaturday:6:30AM-7:30PMSunday:6:30AM-7:30PM
Starbucks Reviews and Opinions
Based on the customer reviews for Starbucks, it’s clear that there are both positive and negative experiences at this particular location.
On the negative side, it seems that some customers had disappointing encounters with the staff. One visitor expressed frustration about being met with attitude from an employee, especially after experiencing issues at the speaker box. It’s disheartening to read that this was not an isolated incident for them, as they mentioned their second consecutive wrong order. They strongly advocate for visiting another Starbucks location with better service. Another customer also highlighted a concerning encounter in the drive-thru, where they felt unfairly treated and disappointed by the behavior of a particular staff member. Additionally, there was a complaint about racial discrimination and selective friendliness from a specific worker, which is highly distressing to hear.
On a more positive note, another customer had an exceptional experience with efficient service and friendly workers. Their order was ready promptly, despite the busy drive-through and lobby. This customer was impressed by the quick and effective service, emphasizing the great workers at that location. Likewise, another visitor praised the excellent service they consistently receive at this Starbucks location, stating it is the best in town, even in comparison to other stores.
In summary, the sentiment analysis of these reviews suggests that the Starbucks location has a mix of positive and negative experiences. Staff behavior and order accuracy appear to be significant factors impacting visitors’ satisfaction. The consistent exemplary service from some workers contrasts with disappointing encounters with others. It is evident that there is room for improvement in terms of staff training and ensuring a welcoming environment for all customers. Ultimately, the variety of experiences emphasizes the importance of staff consistency and customer service excellence.
