Starbucks is known for its extensive menu of hot and cold beverages, including espresso, lattes, cappuccinos, and frappuccinos. Customers can also enjoy a selection of teas, refreshers, and seasonal specialties that cater to different tastes and preferences. Additionally, the coffee shop offers a range of bakery items and snacks, making it a one-stop destination for a quick bite.
The ambiance at Starbucks is cozy and inviting, with comfortable seating arrangements and a pleasant atmosphere that encourages patrons to linger and enjoy their drinks. The establishment provides free Wi-Fi, making it a popular choice for individuals seeking a relaxed setting to work or study while sipping on their favorite beverages.
Customer reviews for Starbucks generally convey positive experiences, with many highlighting the quality of the beverages and the friendly service provided by the staff. The average rating of 3.8 out of 5 reflects the overall satisfaction of patrons with their visits to the coffee shop. While some customers may have specific preferences, the majority appreciate the convenience and consistency offered by Starbucks.
Adding to its appeal, Starbucks is conveniently located, attracting both regulars and passersby. With its central location, diverse menu, and welcoming atmosphere, Starbucks continues to be a favored destination for coffee enthusiasts in the area.
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CALL: +1 815-740-7499
Address: 151 N Joliet St, Joliet, IL 60432
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Starbucks Reviews and Opinions
After analyzing visitor reviews of the Starbucks at Harrah’s Joliet, it is evident that the sentiment towards this particular location is overwhelmingly negative.
The first review describes a disappointing experience due to the poor quality of the food. The use of a microwave rather than a grill resulted in an overcooked and hard texture, leading to a negative impression of the overall dining experience. This has left the customer hesitant to return in the future.
Another visitor expressed dissatisfaction with the service, stating that the barista ignored them while on their phone and provided only half a cup of coffee despite being the only customer in line. The reviewer also suggested that free coffee at casino stations might be a better option.
A consistent theme of disappointment is evident in the third review, where the customer expresses disappointment in the rude behavior of the manager, the poor quality of the drinks, and the lack of improvement despite reaching out to corporate. This individual feels that this Starbucks location is tarnishing the reputation of the entire chain.
However, there are a couple of positive sentiments amongst the negative ones. A customer appreciated the personalized and helpful service they received from the barista, Sandra, as well as the quality of the coffee and donut.
On the other hand, a customer expressed satisfaction with the taste of their frappuccino but voiced dissatisfaction about not being able to use certain rewards and receipts.
Overall, the sentiment towards this Starbucks location is predominantly negative, with customers expressing disappointment in various aspects such as food quality, service, and management. These negative experiences have led to hesitance about returning to this particular Starbucks in the future, contributing to its subpar average rating of 3.8 out of 5.
