Starbucks Reviews And Opinions

Starbucks, a popular coffee shop located at Hilton Gardens Project, 1865 NJ-70, Lakewood, NJ 08701, is a beloved destination for coffee enthusiasts in the local community. Operating from early morning until late evening, Starbucks provides a cozy and welcoming atmosphere, perfect for a quick caffeine fix or a relaxing meet-up with friends.

With an average rating of 4.4 out of 5, Starbucks has built a solid reputation for its high-quality coffee and excellent customer service. The shop’s interior is modern and stylish, featuring comfortable seating areas that are ideal for both solo visitors and larger groups. The ambiance is enhanced by the aroma of freshly brewed coffee and the sound of steaming milk, creating a delightful sensory experience for patrons.

The menu at Starbucks is extensive, offering a wide range of coffee beverages, including espresso, lattes, cappuccinos, and frappuccinos. Customers can also choose from an assortment of teas, hot chocolates, and refreshingly cold drinks. In addition to beverages, there is an enticing selection of pastries and light snacks available, making it an appealing spot for a quick breakfast or a mid-day treat.

The staff at Starbucks is known for their friendly, efficient service, adding to the overall positive experience for customers. Whether ordering at the counter or through the convenient mobile app, patrons can expect quick turnaround times and consistent quality in their orders.

For those seeking a comfortable setting to work or study, Starbucks provides free Wi-Fi access, making it an attractive option for remote work or catching up on emails while enjoying a cup of coffee. The location also boasts ample parking, further enhancing the convenience for visitors.

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Overall, Starbucks at Hilton Gardens Project is a go-to destination for coffee lovers, offering a satisfying blend of top-notch beverages, inviting ambiance, and attentive service.

CALL: +1 732-262-7436

Address: Hilton Gardens Project, 1865 NJ-70, Lakewood, NJ 08701

Opening Hours of Starbucks



Starbucks Reviews and Opinions

I have reviewed visitor comments about the Starbucks coffee shop and have noted a variety of sentiments expressed by customers. The reviews provide insight into the service and overall customer experience.

One customer was disappointed with their experience, expressing frustration over a pre-ordered meal that was not ready upon arrival, resulting in cold food due to a long wait in the drive-through. The customer felt strongly about being refunded for the inconvenience, utilizing strong language like “ridiculous” and “ice cold.” This review indicates dissatisfaction and a negative sentiment towards the service provided.

On the other hand, a different customer had a positive encounter with an employee named Leslie, who made their day and provided great service. This review reflects a positive sentiment and highlights the impact of exceptional customer service.

However, another customer shared a very negative experience, expressing dissatisfaction with the service they received at this particular Starbucks location. The customer detailed encounters with rude employees, including a specific incident at the drive-thru window. The use of strong language, such as “very rude” and “slammed in my face,” communicates a highly negative sentiment and reflects poorly on the customer’s experience.

Furthermore, another customer recounted a distressing encounter with an assistant manager named Natalie. This individual expressed deep dissatisfaction, mentioning the manager’s behavior and treatment, using strong language like “belligerent” and “terrified.” The customer also emphasized feeling disrespected and instilled with fear, highlighting a deeply negative sentiment towards the Starbucks location and its employees.

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Conversely, a customer had a positive experience with the early morning crew, expressing satisfaction with their polite and friendly greetings. This review conveys a positive sentiment towards the service provided by the morning staff at the Starbucks location.

In summary, the sentiment analysis of the Starbucks coffee shop based on these reviews reveals a mix of both positive and negative experiences. The negative reviews express dissatisfaction with service, while the positive reviews highlight exceptional encounters with specific employees. These contrasting sentiments emphasize the importance of consistent and respectful customer service in shaping overall customer experience. It is crucial for the Starbucks location to address the negative experiences and ensure that all customers receive quality service.

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