The store is easily accessible, located at 300 Lackawanna Ave, and can be reached at +1 570-963-0377 for inquiries or orders. Operating hours cater to early birds and night owls alike, with doors opening at 6AM on weekdays and extending their closing time to 8PM, with Sunday closing at 7PM.
Upon entering Starbucks, customers are greeted by the rich aroma of freshly brewed coffee and the welcoming sight of comfortable seating options. The menu boasts an array of classic and specialty coffee beverages, along with a selection of teas, refreshers, and delectable pastries. Whether patrons are in need of a quick caffeine fix or a peaceful place to unwind, Starbucks offers an inviting environment for all.
Customers have commended the friendly and efficient staff, who consistently provide excellent service. The clean and well-maintained facilities add to the overall positive experience for visitors.
In addition to its tasty offerings and friendly service, Starbucks also provides a space for individuals to study, work, or catch up with friends. The presence of free Wi-Fi and ample outlets makes it an ideal place for productivity or relaxation.
The overall consensus regarding Starbucks at The Marketplace at Steamtown is one of satisfaction and delight. Its central location, quality offerings, and inviting ambiance make it a go-to destination for coffee enthusiasts and anyone in search of a welcoming environment to enjoy their favorite beverages.
GET DIRECTIONS NOW
CALL: +1 570-963-0377
Address: The Marketplace at Steamtown, 300 Lackawanna Ave, Scranton, PA 18503
Opening Hours of Starbucks
Monday:6AM-8PMTuesday:6AM-8PMWednesday:6AM-8PMThursday:6AM-8PMFriday:6AM-8PMSaturday:6AM-8PMSunday:6AM-7PM
Starbucks Reviews and Opinions
I reviewed some visitor feedback about Starbucks, and I found a mix of positive and negative comments. Some customers praised the customer service, while others expressed frustration with long wait times and quality issues.
Positive:
The customer service at this Starbucks location was described as the “best ever” with the staff being labeled as the “friendliest and most welcoming in Starbucks history.” Additionally, the store’s multiple entrances were appreciated by customers, providing convenient access from both the mall and the street.
Negative:
Several customers reported dissatisfaction with the temperature of their coffee on occasions, stating that it was not as hot as they would have preferred. One visitor was disappointed to find plastic in their drink, which led to an unpleasant experience.
A particularly concerning review detailed a frustrating situation involving a long wait time and poor communication regarding the status of the customer’s order. The customer mentioned standing in the store for 15-20 minutes while the baristas focused on fulfilling mobile orders instead of attending to customers in the store. This led to the customer requesting a refund due to the excessive wait and lack of attention to their order.
Overall Sentiment:
The sentiment towards Starbucks seems to vary among customers. While some highlight positive aspects such as excellent customer service and convenience, others express disappointment in the quality of the coffee, cleanliness of the drinks, and the handling of waiting times and in-store orders.
It appears that the Starbucks location has its strengths in terms of customer service and accessibility, but there are areas that could be improved, specifically related to drink quality and order fulfillment. These reviews indicate a need for consistency and efficiency in operations to ensure a positive experience for all customers.