The interior of the coffee shop is inviting, with cozy seating and a warm color scheme that creates a relaxed ambiance for customers to enjoy their drinks. The aroma of freshly brewed coffee fills the air, adding to the overall sensory experience.
One of the key attractions of Starbucks is its extensive menu, offering an array of coffee and tea options to suit various preferences. From classic lattes and cappuccinos to seasonal specials, there is something for every taste. Additionally, the shop provides a selection of pastries and light snacks, making it a convenient stop for a quick breakfast or a midday treat.
The customer service at Starbucks is consistently rated as friendly and efficient, with staff members who are knowledgeable about the menu and happy to provide recommendations or accommodate special requests. This contributes to the overall positive experience for patrons.
The location of the coffee shop is easily accessible, with ample parking available for both drive-thru and walk-in customers. This convenience, combined with the overall quality of the products and service, has contributed to a loyal customer base and positive reviews.
With an average rating of 4.3 out of 5, Starbucks has established itself as a go-to destination for coffee enthusiasts in the Independence area. Its welcoming atmosphere, diverse menu, and commitment to customer satisfaction make it a standout choice for a satisfying coffee shop experience.
GET DIRECTIONS NOW
CALL: +1 816-836-3093
Address: 1516 A East 23rd St S, Independence, MO 64055
Opening Hours of Starbucks
Monday:5AM-8:30PMTuesday:5AM-8:30PMWednesday:5AM-8:30PMThursday:5AM-8:30PMFriday:5AM-8:30PMSaturday:5:30AM-8:30PMSunday:5:30AM-8:30PM
Starbucks Reviews and Opinions
I visited Starbucks, and I must say that it was a mixed experience. The staff members at this location vary in their attitudes and service quality. The negative experience I had with a staff member named Liv was disappointing. She was rude throughout the interaction, and this wasn’t the first time I had a bad experience with her. It’s frustrating when a consistent lack of good customer service affects my overall impression of the coffee shop.
On the other hand, despite encountering some unfriendly staff, I appreciated the pleasant and helpful service provided by other team members. They were always a pleasure to meet and gave great service. It’s important to acknowledge the efforts of those who create a positive experience for customers.
While I understand that being busy can be demanding, I found one of the baristas to be outright mean and rushing. This behavior is unnecessary and impacts the customer experience negatively. Additionally, I noticed that the service speed could be slow at times, especially when employees were engaged in personal conversations rather than attending to customers promptly.
As for the drive-through service, I encountered baristas who pushed the card reader and asked for tips in a manner that made me uncomfortable. This aggressive approach in soliciting tips did not align with the standard customer service etiquette I expect from Starbucks.
In terms of corporate policies, while it’s understandable that staff members may have to follow certain protocols, it’s essential for them to do so with tact and consideration for the customer’s experience. The behavior of employees can significantly influence a customer’s overall impression of the brand.
Ultimately, my experience at this Starbucks location was a mix of positive and negative interactions. While I enjoyed the quality of the coffee, the customer service experiences left something to be desired. I hope that the management takes steps to address these concerns and ensure consistent and exceptional service for all patrons.
