The inviting aroma of freshly brewed coffee greets patrons as they step into the warm and welcoming ambience of Dunkin’. The shop’s cozy interior provides an ideal setting for customers to relax, catch up with friends, or settle in with a good book. The friendly and attentive staff further enhances the overall dining experience, ensuring that every customer feels valued and well taken care of.
Known for its signature coffee blends and flavorful donuts, Dunkin’ has garnered a loyal following of coffee aficionados and dessert lovers. The menu boasts an array of coffee options, including classic brews, specialty lattes, and refreshing iced coffees, catering to diverse taste preferences. Additionally, the selection of freshly baked goods, such as assorted donuts, muffins, and bagels, complements the coffee offerings, providing a delightful treat for every visit.
Conveniently located within the bustling neighborhood, Dunkin’ serves as a go-to destination for locals seeking their daily caffeine fix or a quick bite on the go. Its central location and accessible hours make it a favored spot for commuters, students, and professionals looking for a brief respite during their busy day.
With a reputation for quality and consistency, Dunkin’ maintains an average rating of 4.1 out of 5, reflecting the satisfaction and positive feedback from its satisfied clientele. Whether it’s a morning pick-me-up or an afternoon indulgence, Dunkin’ continues to stand as a beloved establishment in the community, offering a delightful coffee experience for all who walk through its doors.
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CALL: +1 570-330-0116
Address: 742 Davis St, Scranton, PA 18505
Opening Hours of Dunkin’
Monday:4AM-9PMTuesday:4AM-9PMWednesday:4AM-9PMThursday:4AM-9PMFriday:4AM-9PMSaturday:4AM-9PMSunday:5AM-9PM
Dunkin’ Reviews and Opinions
In my opinion, Dunkin’ seems to have a mix of positive and negative experiences based on the reviews. The positive aspects highlighted include the clean facilities, a wide selection of donuts, and clearly posted specials for the month. Additionally, great customer service has been acknowledged, reflecting a pleasant experience for many visitors.
On the other hand, there are several complaints that stand out. The recurring issue of employees placing whip, caramel, and cinnamon sugar on the lid of the hot Carmel craze latte instead of directly on the coffee has frustrated a customer to the extent of expressing it as “the dumbest thing.” This inconsistency in preparing the beverages can lead to dissatisfaction, especially when customers are paying extra for specific flavors.
Furthermore, the complaint about receiving a coffee with an inch missing from the top raises concerns about portion control and value for money. Customers expect their cups to be filled to the appropriate level, especially when paying premium prices.
The inconsistency in fulfilling orders is another significant problem. Customers expect accuracy in their orders, and receiving the wrong item impacts their experience negatively. In particular, the issue of receiving a “latte” that turned out to be regular coffee reflects a lack of attention to detail and quality control.
The most concerning feedback is regarding the rude and disrespectful behavior exhibited by some staff members. The negative attitude and failure to address a customer’s simple request for a small iced coffee, instead ringing it in as a large, resulted in an unpleasant interaction. The customer’s comparison of their own experience as a barista further emphasizes the severity of the service issue at this particular Dunkin’ location.
While Dunkin’ has received positive feedback for its cleanliness, donut selection, specials, and good customer service, consistent issues with drink preparation, portion control, order accuracy, and staff behavior require attention. These negative aspects have the potential to detract from the overall customer experience and may impact the shop’s reputation despite its average rating of 4.1 out of 5. Improvements in the consistency of drink preparation, accuracy in orders, portion sizes, and staff training should be prioritized to enhance customer satisfaction.
